GSM Based Comprehensive Call Center Technology Solution

Features

  • Reports
  • IVR Dialer
  • Dynamic IVR
  • ACD Manager
  • Preview Dialer
  • Agent Features
  • Contact Tracking
  • Agent Dashboard

  • Progressive Dialer
  • Historic Recording
  • System Dashboard
  • Skill Based Routing
  • Quality Monitoring
  • Real-time Recording
  • Multi Channel IVR Apps
  • Contact control Features

  • Intelligent Universal Queue
  • Text to speech/ Language packs
  • Historic Dashboards, Reports and Analytics
  • Manage complex contact routing in few clicks
  • Businesses can build IVR app with simple web API

Benefits

Best-fit Industry

  • Improve Agent Efficiency
  • Get Insights
  • Reduce Call Handling Time
  • Dialer
  • Quality Monitoring
  • Open API

  • Start up call centres