RIA-Professional – Eupraxia Telecom

GSM Based Comprehensive Call Center Technology Solution

Features

Reports
IVR Dialer
Dynamic IVR
ACD Manager
Preview Dialer
Agent Features
Contact Tracking
Agent Dashboard

Progressive Dialer
Historic Recording
System Dashboard
Skill Based Routing
Quality Monitoring
Real-time Recording
Multi Channel IVR Apps
Contact control Features

Intelligent Universal Queue
Text to speech/ Language packs
Historic Dashboards, Reports and Analytics
Manage complex contact routing in few clicks
Businesses can build IVR app with simple web API

Benefits

Best-fit Industry

Improve Agent Efficiency
Get Insights
Reduce Call Handling Time
Dialer
Quality Monitoring
Open API

Start up call centres